Privacy policy
SGC OPs is the team chat and operations app that SGC and the organisations it works with use to run their work. This page says plainly what the app collects, where it goes, who can see it, how long it is kept and how to have it removed.
Who is responsible for your data
SGC Technology LLC (“SGC”) operates SGC OPs — the app, the chat servers and the sign-in service — and is responsible for the data described on this page.
SGC OPs is not a public sign-up service. Accounts exist by invitation: an organisation that works with SGC invites you, and that organisation’s administrators decide which teams and channels you can see.
What is collected
| What | Where it comes from | Why |
|---|---|---|
| Your name, email address and username | Your invitation, and SGC’s own sign-in service | To sign you in and show others who you are |
| A profile picture, if you add one | You | Shown next to your messages |
| Messages, files, photos and videos you post, and your reactions | You | The purpose of the app: working with your team |
| The teams and channels you belong to | Your administrators, and channels you join | To show you the conversations you are part of |
| A push-notification token for your device | Your device, when you allow notifications | To deliver notifications to that device |
What is not collected
- No advertising, analytics or tracking. SGC OPs contains no advertising and uses no analytics, attribution or crash-reporting service. Nothing about you is shared with an advertising network or a data broker, and your data is never sold.
- Nothing that follows you elsewhere. The app does not track you across other apps or websites.
- No location, contacts, health or financial data. The app never asks for them.
- Camera, microphone and photos only when you use them. They are used when you take a photo, join a call or attach a file, and the app asks your permission first.
Where your data is kept
Your account, messages and files are stored on servers SGC runs itself, in the United States (Texas). SGC OPs is not hosted on a third-party chat service.
AI assistants in SGC OPs run on computers SGC operates. When you message an assistant, your message is processed there and is not sent to an outside AI company.
Who else handles your data in transit
A small number of companies carry parts of SGC OPs’ traffic. None of them may use it for their own purposes.
- Cloudflare sits in front of the SGC OPs and sign-in web addresses and carries the connection between your device and SGC’s servers. It protects the service from attacks and does not store your messages.
- Apple delivers push notifications to iPhones and iPads. Each notification passes through Apple with only internal reference codes and the words “You’ve received a new message.” The app then fetches the sender and the message itself from SGC’s servers, so Apple does not see who wrote to you or what they wrote.
- Email notifications, if you have them switched on, are sent from no-reply@sgc.ai through SGC’s own mail server, which runs on Amazon Web Services in the United States (Oregon).
When someone posts a link to an image on another website, SGC’s server fetches the image and passes it on to your device, so that website does not see your device’s address.
Who can see what you post
- Messages in a channel can be read by the members of that channel.
- Direct and group messages can be read by the people in that conversation.
- Administrators of SGC OPs can access the service’s data to run it, keep it secure and respond to requests described on this page.
Nothing you post is public, searchable on the internet, or visible to other organisations unless someone deliberately shares it with them.
How long it is kept
Messages and files are kept until the person who posted them, or an administrator, deletes them. Nothing expires automatically.
You can edit or delete your own messages at any time in the app.
Deleting your account
You can delete your account in the app: Settings → Advanced → Delete account, then type DELETE to confirm. Deletion takes effect at once and cannot be undone. It removes your name, username, email address, profile picture, settings, drafts and sign-in sessions from SGC OPs, and the app forgets this account’s data on your device. The messages and files you posted in shared channels stay, shown as from “Deleted user”, so the conversations other people rely on stay intact. Other people’s messages that mention you are theirs and are not changed.
Your SGC sign-in itself is managed by your organisation’s administrator. To have it removed as well, ask them, or write to admin@sgc.ai.
Your choices
To ask for a copy of what is held about you, a correction, or a deletion:
- Ask your organisation’s administrator first. They can change your access and remove content immediately.
- Or write to admin@sgc.ai. SGC’s administrators handle every request. They acknowledge it within two business days and complete a deletion within thirty days.
Children
SGC OPs is a workplace tool. Accounts are created for staff and partners of the organisations that use it, and the app is not directed at children.
Changes to this policy
If what SGC OPs collects or who handles it changes, this page changes first, and the date at the top changes with it.